FAQ

1. Choose your prize and buy your tickets Browse our ongoing competitions and select the prize that makes you dream. Every ticket you purchase gives you a chance to win: the more you have, the greater your chances. 2. The draw, 100% impartial Once the competition closes, the draw is carried out via Random.org, a certified random draw system recognized worldwide for its impartiality. No human intervention, no favoritism: chance does its job, and it does it honestly. 3. Winners are contacted As soon as the draw is completed, we directly contact the winner(s) by email and/or phone to share the good news and arrange the next steps. 4. Receiving your prize Once your identity is verified, your prize is securely shipped to you (or handed over according to the specific terms of each competition). All that's left is to enjoy your win!

To ensure a fair draw, we rely on random.org, an independent third-party provider, recognized worldwide for the reliability and impartiality of its random draw systems. No human intervention, no possible manipulation: chance decides, with complete honesty. Every draw carried out on WinUp is fully documented and archived on the random.org platform, ensuring complete traceability of the process. In the interest of absolute transparency, these documents are freely accessible to the public and can be viewed at any time, so that everyone can verify for themselves the fairness of each draw.

Winners automatically receive a notification by email as soon as the draw is completed. They will then be contacted afterward by phone to arrange the delivery of their prize. In the case of a live draw, winners may also be contacted directly during the live draw on Instagram.

No, WinUp is not a lottery; it is a skill-based competition, in which the winner is selected by random draw among participants who answer correctly.

We accept several payment methods: - Credit cards - PayPal - Apple Pay - Google Pay

Yes, it is possible to watch the draw live; a live stream will be available on the date of the draw. You will be informed of the date of the draw by email.