Return Policy

Due to the nature of prize competitions, Winup Ltd operates a no returns or refund policy. Once an entry has been submitted and payment has been made, it is considered final and cannot be cancelled, refunded or returned for any reason.

If the prize arrives damaged, is faulty, or does not match what was described in the competition, contact us within 14 days of delivery at contact@mywinup.com.
We will ask you for:

• your name and the email address on your account;
• the competition concerned and the delivery date;
• a description of the problem;
• photographs of the prize and its packaging.

We will investigate the issue and provide a solution which may include a replacement or refund at our discretion.

If you receive a product that is not what you ordered, or if it is missing parts or components, please contact our customer service team at contact@mywinup.com.

We will ask you for:

• your name and the email address on your account;
• the competition concerned and the delivery date;
• a description of the problem;
• photographs of the prize and its packaging.

We will investigate the issue and provide a solution which may include a replacement or refund at our discretion.

You are never required to accept a prize. If you do not want to receive it, tell us before it is dispatched or handed over.

If you decline the prize, or if we cannot reach you within 30 days of the result being announced despite reasonable attempts, we may dispose of the prize. No compensation is then due.

A prize may not be transferred to anyone else without our prior written agreement.

Never ship a prize back on your own initiative. First you must write us, we will give you a return address and, where relevant, a label or a collection.

• Where the return follows a damaged, faulty or incorrect prize, we cover the return costs.
• Where the return follows a change of mind on your part after delivery, the costs are yours.

Until the prize reaches us it remains in your care: keep it in the condition in which you received it, in its original packaging where possible, and include all accessories and documents supplied. A return shipped without prior agreement or without tracking travels at your own risk.

If a refund is approved, it will be processed within 14 business days from the date of approval. The refunded amount will be credited to the original payment method used to make the purchase.

For any question about a return, write to contact@mywinup.com, quoting the competition concerned and the email address on your account.

We will acknowledge your request and tell you what happens next. If you are not satisfied with our answer you can ask us to review the case; your statutory consumer rights and the remedies available to you are unaffected.

Please note that this policy does not affect your statutory rights as a consumer under applicable law.