Company Name : Winup Ltd
Company Number: 17233394
Email: contact@mywinup.com
Address: 77 Parkfield Avenue, Northampton, United Kingdom, NN4 8QD
This policy explains when you can get a refund, how to cancel, and what happens if we cancel a competition.
It does not deal with physically returning a prize already delivered: see the Return Policy.
1. NON-REFUNDABLE TICKET PURCHASES
All ticket purchases for skill-based competitions organized by Winup Ltd are final and non-refundable. By purchasing a ticket, participants acknowledge and agree that they will not be entitled to a refund under any circumstances, except in the rare event that the competition is canceled by Winup Ltd.
2. COMPETITION CANCELLATION
If a competition is canceled by Winup Ltd, participants will be notified via email. In this case, a full refund will be issued for any tickets purchased for that competition. The refund will be processed to the original payment method used at the time of purchase. Winup Ltd reserves the right to cancel any competition at its discretion.
3. CHARGEBACKS AND PAYMENT REVERSALS
Entries will be automatically canceled if any payments are reversed or charged back by the payment provider. Unwarranted chargebacks may result in the forfeiture of prizes and suspension of accounts. Participants with unresolved chargebacks may be ineligible for future competitions.
4. IDENTIFICATION AND COMPLIANCE REQUIREMENTS
Upon winning, Winup Ltd may request proof of identity, age, and ownership of the payment method used. Failure to provide the required documents within five days of notification may result in forfeiture of the prize. Tickets are also non-transferable, and only the purchaser is eligible to claim the prize, provided they meet all competition requirements.
5. TRANSACTION DESCRIPTOR
Please note that the transaction for ticket purchases will appear on your bank or credit card statement as 'WINUP LTD'. If you have any questions about a transaction, we encourage you to contact us directly at contact@mywinup.com before initiating a chargeback. We are committed to addressing any concerns promptly.
6. Account closure and exclusion
You can close your account at any time. Closing it does not cancel entries already recorded: they stay in the draws they were entered into and remain able to win. Keep a working email address so that we can reach you.
If we suspend or delete your account because you breached the Terms & Conditions or the Acceptable Use Policy, we refund entries into competitions not yet drawn, except where the breach affected the integrity of those competitions — manipulating the entry mechanism, multiple accounts, fraudulent payment methods.
If you ask us for a self-exclusion, we refund your outstanding entries and close your access to purchasing.
7. LIABILITY AND LOSSES
Winup Ltd is not liable for any losses incurred where there is no breach of legal duty or where the loss is unforeseeable. Additionally, we are not responsible for losses resulting from a participant's own actions or from the participant's business use of our service.
Any foreseeable losses we incur due to a participant's breach of this policy or misuse of our service may be claimed back from the participant.
8. CONTACT INFORMATION
For any questions regarding our Refund & Cancellation Policy, please reach out to us at:
Email: contact@mywinup.com
Website: www.mywinup.com
Address: 77 Parkfield Avenue, Northampton, United Kingdom, NN4 8QD
Company Number: 17233394
This policy forms part of the Winup Terms & Conditions. In the event of any discrepancy between the two language versions, the English version prevails.